Frequently asked questions
If you have any questions or need further assistance, please contact our customer support team at support@buyatac.com.
TAC ships worldwide. Shipping costs are calculated and displayed at checkout.
Please note that international shipments may be subject to additional customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees collected at checkout. TAC is not responsible for any additional charges incurred upon delivery.
Order Processing & Shipping Times
Shipping times vary depending on your location and the shipping method selected at checkout.
Orders processed in the United States typically require 1–3 business days for processing and dispatch. Once your order has shipped, delivery times will depend on the shipping method selected at checkout and the destination address.
TAC offers a one-year limited warranty beginning on the date of delivery. This warranty covers eligible product damage or defects under normal use, subject to the terms outlined below.
Warranty Coverage
- The warranty is valid for one (1) year from the date of delivery.
- Eligible products that experience damage or defects covered under this warranty may qualify for one (1) replacement.
- The warranty is limited to one replacement per eligible product during the warranty period.
Exclusions
- Mini Wallet Ultra is excluded from this warranty.
- Pure Glass is excluded from this warranty
- Damage resulting from misuse, accidents, improper handling, unauthorized modifications, or normal wear and tear is not covered.
- Cosmetic damage that does not affect the product's functionality is not covered.
- Proof of purchase may be required to submit a warranty claim.
Warranty Claims
To submit a warranty claim, please contact TAC Customer Support with your order number, a description of the issue, and clear photos or videos showing the damage. All claims are subject to review and approval by TAC.
This warranty is limited to one replacement for eligible claims. Replacement products do not qualify for an additional one-year warranty unless otherwise required by applicable law.
support@buyatac.com
This warranty does not affect any rights you may have under applicable consumer protection laws.
At TAC, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days of delivery.
To be eligible for a return, products must be in new, unused condition and returned with their original packaging. Customers are responsible for all return shipping costs.
Products that have been used or show signs of use may be subject to a 15% restocking fee, which will be deducted from the refund amount.
Damaged Products: We cannot accept returns or provide refunds for products that have been damaged after delivery due to misuse, accidents, or improper handling. If your product arrives damaged or has a manufacturing defect, please contact our customer support team for assistance.
All returns are subject to inspection and approval by TAC. Certain products may be excluded from returns due to hygiene, safety, or other applicable restrictions.
For return assistance, please contact support@buyatac.com before sending your item back.




